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Call our Sales Team
01903 538 488
Mon - Fri 8am - 6pm
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Product Index 
Call our Sales Team
01903 538 488
Mon - Fri 8am - 6pm
My Account
GBPLogin0 Items
Call our Sales Team
01903 538 488
Mon - Fri 8am - 6pm
My Account
GBPLogin0 Items
01903 538 488
My Account

Customer Services

Delivery Options

Free delivery for all UK mainland orders over £175

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Payment Options

We accept all types of payment including BACS and cheques

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If you need to return your order please call us on 01903 538 488

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Privacy Policy

PestFix is dedicated to protecting your privacy

Find Out More >

Delivery Options

Our standard delivery carrier is Royal Mail and our Express Delivery carrier will normally be DPD

Express Delivery

For Next Working Day delivery please place your order before 5pm the day before

For Saturday and Sunday deliveries please place your order before 5pm the Friday before

Orders Placed on Weekends and Public Holidays

Orders placed on Saturdays, Sundays or Public Holidays will not be dispatched until the next working day.

Orders that have Next Working Day delivery selected will be processed on the next working day and will only be delivered on the next working day after dispatch date (with the exception of cut-to-size nets, which take 4 working days to dispatch).

Free Delivery

Orders over £175.00 net goods value are shipped free of charge on our 2-3 day service to UK Mainland Addresses excluding delivery addresses that have postcodes starting with BT, AB36-38, AB40-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. These postcodes will be charged accordingly (see below)

UK Mainland

Retail Standard Delivery (2-3 Working Days) max 2kg*From £4.99**
All dangerous goods items will be charged £9.99 irrespective of their weight.   
Express Delivery (Next Working Day)From £9.99**
Express Delivery (Next Working Day before 12:00)From £12.99**
Express Delivery (Next Working Day before 10:30)From £17.99**
Express Delivery (Saturday Delivery)From £14.99**
Express Delivery (Saturday Delivery before 12:00)From £16.99**
Express Delivery (Saturday Delivery before 10:30)From £18.99**
Express Delivery (Sunday Delivery)From £16.99**
Express Delivery (Sunday Delivery before 12:00)From £18.99**

Scottish Highlands and Northern Ireland

Postcodes starting with BT, AB31-38, AB40-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Retail Standard Delivery (2-3 Working Days) max 2kg*From £4.99**
Express Delivery (Next Working Day)From £28.99**
Express Delivery (2 Working Days)From £15.99**
Express Delivery (Saturday Delivery)From £35.99**

Channel Islands and Isle of Man

Retail Standard Delivery (2-3 Working Days) max 2kg*From £4.99**
Express Delivery (2 Working Days)From £19.99**
Express Delivery (Saturday Delivery)From £47.99**

Ireland, Scottish Islands

Express Delivery (2 Working Days)***From £19.99**
Express Delivery (Saturday Delivery)From £47.99**

International Delivery

EU countries (3-5 Working Days)From £36.99

For delivery to a non-EU country please call +44 (0)1903 538 488 for a quote

As of 1st Jan 2022 in France, VAT will be charged to all B2B(Business to Business) consignments over the total invoice value of 150 Euros under a valid French VAT no. This means it will be mandatory for all businesses shipping through the French clusters to have a registered French VAT no. Without a French VAT no. consignments will not reach the final destination.

The countries where it is mandatory to provide a French VAT no. are Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia.

Public Holidays

Regional holidays count as national holidays and both are exempt from Next Working Day delivery calculations.


Next Working Day delivery does not apply in the event of service interruptions or failures caused by events beyond our control (For example, but not limited to: adverse weather, road closures or road traffic accidents).

Shipping Method

Items may ship using a variety of methods, both air and ground.

* Hazardous Goods

We are unable to deliver certain hazardous goods to customers using our standard 3-5 day delivery service, as many of these items are prohibited for carriage by Royal Mail, our main supplier of this service. This includes our ranges of rodenticides, insecticides, and any product that is either classified as flammable and / or presented in a pressurised container.

All products containing pesticides and/or pressurised containers must be sent by Express Delivery Next Working Day using an appropriate courier. In order to comply with national and international regulations governing the carriage of mail and ensure that mail in transport does not present a danger to the general public we prohibit these items from entering the Royal Mail network. Your order will automatically default to our Express Delivery Next Working Day when you put one of these items in your shopping basket.

** Shipping Surcharges

Shipments over 2kg will be shipped by courier at £9.99 unless they qualify for carriage-paid status.

All shipments over 20kg are subject to further weight surcharges, unless they qualify for carriage-paid status. Add all items to your basket to see final shipping costs

*** Scottish Islands

Shipments to Scottish Islands with postcodes that begin with HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3 take between 2-5 working days please call us for details.

Payment Options

At Pest Fix we accept a variety of payment methods.

Online Payment by Credit or Debit Card

Online payments by Credit or Debit card are processed immediately using our Secure Payment Server and HSBC Secure ePayments. Online payments are our preferred method of payment for fast delivery.


Payments received via PayPal are processed using PayPal's Secure Payment Pages. Once your PayPal details have been confirmed you will be returned to our website to finalise your order.

Telephone Payment by Credit or Debit Card

If you prefer to talk to us before placing your order please call us on 01903 538 488 and we will be able to process your order over the phone.

BACS or Cheque

If you are a commercial customer and you want to pay by BACS transfer or you would like to send us payment by cheque then please contact us on 01903 538 488 for a pro forma invoice. Your goods will be shipped when your payment has been received.

Trade Account

If you are a commercial customer and you would like to open a 30 day trade credit account please call us on 01903 538 488 or email for an application form.

Why isn't my payment processing?

There might be a few reasons why your card payment is not processing or might be declined:

If you are still having issues with your payment, please call us on 01903 538488 and we can process your basket over the phone.


PestFix holds a 30 day return policy on products not including pesticides or custom size products. Goods that are returned will incur a 10% re-stocking charge, unless they were supplied in error by ourselves. We regret that we are unable to refund carriage charges for returned goods, unless they were supplied in error by ourselves.

Please call us for a Returns Authorisation Number before attempting to return goods for exchange or refund. All parcels returned must be packaged to the same standard as when received.

Goods returned without prior notification and without a Returns Authorisation Number will not be processed for a refund. If required we can arrange to have the parcel collected from you for a minimum charge of £17.00.

Incorrect product received:

If you have received the wrong goods then we must be notified in writing or by E-mail within 7 days of the receipt of the goods.

Upon notification we will arrange for a swap-out exchange to happen at the earliest possible opportunity at our own expense.

Faulty products:

All goods being delivered should be inspected for damage before being signed for from the carrier. Damaged goods should be refused and not signed for, they will then be returned to us by the carrier, please notify us immediately if you receive goods that have been damaged in transit

PestFix will not be held liable for damage, loss, mis-delivery or non-delivery of any consignment if the the proof of delivery (POD) was signed by you as having been received in good condition, unless you notify us of the same within 3 working days of the date of the delivery. Faulty goods can be returned and swapped for replacements at no extra charge. If found to be of faulty manufacture a full refund including the carriage costs, can be made in lieu of a replacement item. PestFix will not be held responsible for any loss of time or expenses as a result of any product failure.

Important Information:

Mark our returns authorisation number clearly on the outside of the package.

Pack the goods properly to avoid damage in transit.

If PestFix is responsible for arranging for the return collection, or product swap-out, please ensure that the parcel is made available for collection on the agreed day as EACH failed collection attempt will be charged for. Unpaid collection charges will be deducted from your refund.

Return carriage charges will be paid by PestFix when PestFix is at fault, and paid by the customer, when the customer is at fault.

Refunds, replacements and substitutions are issued to the customer once the returned goods arrive at our premises and have been inspected and matched to a returns number

PestFix will not be liable for any loss in transit suffered by the customer when the goods in question have been returned at the customer's expense

Returns Address

Returns Department
Unit 1-3 Cedar Park
30 Terminus Road
West Sussex
PO19 8GT
United Kingdom

Privacy Policy

This privacy policy explains how we use any information collected from you as you use this website, including our use of cookies. PestFix is committed to protecting and preserving the privacy of our visitors and customers when visiting our website or communicating with us.

We may change this policy from time to time so please check this page occasionally to ensure you’re happy with any changes. Continued use of the website implies acceptance of the policy.

We do not store credit card details nor do we share customer details with any 3rd parties.

How do we collect information?

PestFix collects and processes data about you when:

You may choose to opt-out of these at any time.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of debit/credit card transactions. If you have any questions regarding secure transactions, please contact us.

How is your information used?

We may use your information:

We will hold your personal information on our systems for seven years, following the end of our financial year in which you placed your order, in accordance with our legal obligations to keep records for tax purposes.

As a PestFix customer you’ll continue to receive emails from us, including our monthly newsletter. You can click unsubscribe at the bottom of these emails to stop receiving them, however, opting out of promotional emails will not stop all communication from us. By becoming a customer of PestFix, your company is signing you up to receive certain information related to the organisation.

It is a constitutional requirement for us to send this information to you.

Not a customer with PestFix

If you are not a customer of PestFix, such as a commercial partner or someone who once attended an event, or on our Affiliate Scheme, you can choose to opt in or out of further contact with us.

We also receive data through networking and events (eg business cards) and add these details, if relevant, onto our database.

Who has access to your information?

PestFix will not sell, share or lease the personal information we collect about you with any third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely on all our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the PestFix website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You have a right to complain to the ICO if they think there is a problem with the way PestFix are handling your data.

Use of cookies on the PestFix website

Like many other websites, the PestFix website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website and help deliver a better and more personalised service.

There are different types of cookies based on their use:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log into our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do I opt out?

You have the choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can unsubscribe.

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